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U.S. Terms of Use

Attention!

If you provide defective personal information (name, phone number, guide's registration number etc), or in the case of violation of these terms and conditions, THE USER and his activity can be blocked completely or partially at any time without any notice and without an opportunity to recover or recreate an account in the system. 

BY ACCESSING OR USING GUIDEEVENT'S SERVICES, YOU ARE INDICATING THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SERVICES.

GENERAL TERMS OF SERVICE

Used Definitions

Company

The joint stock company SAS GuideEvent - 830 551 438

Website, Platform

Website www.guideevent.com (fr. ru. eu)

Administrator

Staff of the Company or any authorized person responsible for the website management and information delivery in order to help Users under the use of the Platform.

Services

The software system for the provision of the product, databases, as well as the set of Services provided to Users when using the Website. 

Guest

Any unregistered user, a natural person or legal entity, that uses the Website.

User (Customer or Specialist)

A natural person or legal entity, who has passed the registration procedure. In these Terms of Service the "Specialist" includes both verified and unverified users.

Login

The user's nickname chosen during the registration procedure that allows a person to log in to the Website. It's forbidden to register and use multiple logins by the same user.

Password

A combination of characters created by the user. The password coupled with the login allows user to access the Website and be identified by the Platform. 

Specialist

The user, who has passed the registration procedure and who has placed a product on the Website in accordance with these Terms of Service.

Unverified Specialist

The user who hasn't passed the verification procedure referred in the Article 4.4 yet.

Verified Specialist

The user who has passed the verification procedure referred in the Article 4.4.

A Product

Excursions, bus tours, services and offers placed on the Website by Specialists and addressed to interested Customers

Rating

Text and graphic images describing the experience and competence of a Specialist in a particular category of services.

Private information

Information of an individual nature. It's a private field and it's not available for public use.

Virtual account

The user account on the Website to accumulate conditional units.

Bonus Savings

Conventional units on a virtual account allowing users to replenish, save, transfer and acquire operations under the general rules.

Promo code

A code assigned by the Company to a registered user with reference to his account and to his virtual account

Time zone

Local time. For all dates and time mentioned on the Website the time zone of the supplier is authoritative.

Private Policy.

The Company's Private Policy is listed in the Articles 7.1-7.10

      

1. General Conditions

-       1.1. GuideEvent (Website) provides a Platform to search for and book tourist services (guides, couriers, photographers and etc).

-       1.2. The Website is not a travel agent and is not responsible for providing excursions and other tourist services, but restricting itself to providing the necessary information to assist users in the selection of all the offered services. All tourist services are provided by independent Specialists (guides, couriers, photographers and etc), who are not employees of Guide Event or its affiliates.

-       1.3. Registered User (Customer or Specialist) may be located in any city or region of the world.

-       1.4. Any further use of the Website means that the user have read and understood these Terms Of Service and agreed to be bound by all its parts.

-       1.5. The Company may amend these Terms of Use at any time. Amendments enter into force immediately after the publication of the updated version.

-       1.6. Signing up to the Website Specialists confirm that they have read and understood these Terms of Service and the rules listed in the articles 2.1-2.15 and they agree to comply.

-       1.7. Customers using this Website confirm that they have read and understood these Terms of Service and the rules listed in the articles 3.1-3.12 and they agree to comply.

-       1.8. The Company collects and uses personal data of users to the extent that is necessary for the delivery of the Services. Details of the Privacy Policy can be found in the articles 7.1 – 7.10

-       1.9. The Website allows users to post articles and reviews, to comment and evaluate other users in the manner prescribed by the Platform administration.

-       1.10. The Website is not liable for any action of users that violate the intellectual property rights of other users or third parties, as well as in any other violation of the existing laws. The user is solely responsible for the posted information that violates the rights of third parties or other users. Please send a written notification of copyright infringement to the address: legal@guideevent.com

-       1.11. In case of a force majeure situation (warfare, state of emergency, natural disaster, etc.) or in the case of illegal actions of the Website moderators or third parties resulting in the destruction, damage, incorrect display of information posted by users or other potential adverse effects, the administration of the Website does not guarantee the safety of information posted by the users, and maintenance of the Website.

-       1.12. in the case of violation of these terms and conditions, the user and his activity can be blocked completely or partially at any time without any notice and without an opportunity to recover or recreate an account in the system.

-       1.13. The Website may disclose information (including personal data) if there is a complaint, dispute or conflict, which may include an accident involving you and a third party, and if such information or data is necessary to resolve the problem.

2. Status User - Specialist

-       2.1. The registration of a Specialist on the Website is free of charge. During registration the user sends electronic registration form with personal data. The user confirms reliability of the information provided in his account and in any other posted materials. Natural individuals must be over the age of 18 in order to register or they should be of legal age in their jurisdiction (if it is not 18 years old). The creation of more than one user account for the same natural individual or legal entity is not permitted.

-       2.2 Approval and verification of the Specialist's account takes fr om 1 to 15 business days and is mandatory.

-       2.3 The Specialist account cannot be transferred to any other natural individuals or legal entity.    

-      2.4 Any further use of the Website means that the Specialist has read and understood these Terms Of Service and agrees to be bound by all its parts.

-       2.5 The Specialist is obliged not to post his contact information (contact phone, email, Skype and other data) in the text, images and other information objects, except for those previously agreed.

-       2.6 The Specialist agrees that he will not share anything which he does not have the permission or right to share, he will not use and upload the content of other websites without the written permission of the copyright holder.

-       2.7 When posting information authored by another person, Specialist has to indicate that person in accordance with the terms of copyright.

-       2.8 The Specialist is obliged to provide the proposed services within the specified time (date, time, place) in compliance with all the criteria specified by him.

-       2.9 The Specialist agrees to the Terms of Service:

·          Arrival at the meeting point 15 min before the start

·          The start of the excursion not earlier than the specified time (waiting time for latecomers is 5 min)

·          The presence in the group of third parties regardless of religious, social and other characteristics (group service)

·          Compliance with simple rules of mutual respect

-       2.10 All data on paid services are reflected in the Personal Dashboard of the Specialist. These statistics are equivalent to the report sent upon written request to the email address specified during registration.

-       2.11 Cancellation of the provided services is possible only if there is no booking confirmation up to 4 hours before notified time of the service

-       2.12 Payments for the provided services are based on the report using all available payment methods provided by this payment system, taking into account all cancellations.

-       2.13 The Specialist agrees not to disrupt the Website by posting information containing viruses, creating additional load on the server, using programs not determined by the functional content of the information resource and in other ways.

-       2.14 In case of negative feedback on the quality of the provided services, the Website Administrator may lower the rating of the Specialist, or partially or completely block the Specialist.

-       2.15 The Specialist can edit his account data at any time. The user can delete an account by sending a message to: support@guideevent.com. The site may store certain information about the user in accordance with the requirements of the law or for legitimate business purposes.

3. Status User - Customer

-       3.1. The registration of a Customer on the Website is free of charge. During registration the user sends electronic registration form with personal data. The user confirms reliability of the information provided in his account and in any other posted materials. Natural individuals must be over the age of 18 in order to register or they should be of legal age in their jurisdiction (if it is not 18 years old). The creation of more than one user account for the same natural individual or legal entity is not permitted.

-       3.2. Approval and verification of the Customer's account takes fr om 1 to 15 business days and is mandatory.

-       3.3.   The Customer account cannot be transferred to any other natural individuals or legal entity.

-       3.4. Any further use of the Website means that the Customer has read and understood these Terms Of Service and agrees to be bound by all its parts.

-       3.5. Full payment is required upon booking. The Customer choosing the service provided by the Specialist, makes full payment, thereby confirming the instant booking.

-       3.6. Payment for services is possible using all available payment methods provided by this payment system- credit cards Visa, MasterCard, etc. Bonus units (if any exists on the user's virtual account) may be used for payment.

-       3.7 The Specialist agrees to the Terms of Service:

·          Arrival at the meeting point 15 min before the start

·          Solely responsibility for arriving at the notified meeting point

·          The presence in the group of third parties regardless of religious, social and other characteristics (group service)

·          Compliance with simple rules of mutual respect

The Customer is fully responsible for any violation of these conditions.

-       3.8 The Customer may cancel the service up to 3 hours before notified time of the service. In this case the cost of the service will be fully refunded. In case of cancellation less than 3 hour before the start of the service: no refund.

-       3.9 All additional expenses (tickets, audio headphones and etc ) are not refundable. Booking an excursion (a service), the Customer agrees that they are non-refundable.

-       3.10 The Customer can comment on the materials of other users and increase the rating of Specialists or their materials.

-       3.11 The Customer agrees not to disrupt the Website by posting information containing viruses, creating additional load on the server, using programs not determined by the functional content of the information resource and in other ways.

-       3.12 The Specialist can edit his account data at any time. The user can delete an account by sending a message to: support@guideevent.com. The site may store certain information about the user in accordance with the requirements of the law or for legitimate business purposes.

4. Status Administrator

-       4.1 The Administrator can create promotional codes discretionary. These codes can be added to the virtual account balance. The Administrator can grant any benefit associated with the services in accordance with any additional condition that the Company sets regarding promotional codes.

-       4.2 The Website administrator has the right to remove user-generated materials at any time, without warning and notification, if there is a reason to believe that their placement violates the rights of other users, third parties, or legal law, or for any other reason.

-       4.3 The Website Administrator has the right to block the user from uploading or creating materials (articles, comments, etc.), restrict access to information posted by the user, block or delete the user account, in case he violates these Terms of Service.

-       4.4 . Approval and verification of the User's account takes from 1 to 15 business days and is mandatory. Exceptionally approval and verification may take more time.

-       4.5 The Administrator has the right to refuse to register a new user, including the account which was previously deleted for violation of these Terms of Service without giving any reason.

-       4.6 The Administrator has the right to use, modify and process any information or material posted by the user on the Website in order to illustrate other materials of the Website. Posting information on the Website the user explicitly and clearly confirms that he consent to the public use. In this case, the Administration may place hyperlinks to the User's account who posted the material.    

-       4.7 The Administrator has the right to add links to materials created or posted by users on any pages of the Website.

-       4.8 The administrator has the right to bring to the attention of users the necessary information about the services provided by third parties sending emails, posting banners and links on the pages of the Website, and in any other way.

-       4.9 The administrator is not obliged to lim it the use of the Website's materials including posted by users by search engines or other automated services.

-       4.10 The Website Administrator does not review and approve all the materials posted by users before publication, but reserves the right to verify any materials.

5. Payment

-       5.1The Company offers the possibility to pay online for any services taking into account user's preferences and availability of payment methods through the use of protected payment services. The Company is a guarantor in all disputable situations.

-       5.2 Payment made on the Website is immediate and confirms the instant booking of a service. The operation is confirmed by a document sent to the email address specified in the account personal data.

-       5.3 The Company reserves the right to change the price quotations of services depending on geographic and time specific or particular conditions. The user bear the full liability for made transaction regardless of his knowledge.

-       5.4 The Company has the right to provide certain users with promotional offers, promo codes and discounts that may affect the final price quotation of the product.

-       5.5 Cancellation of the booked services is allowed up to 3 hours before notified time of the service. In this case the cost of the service will be fully refunded. All additional expenses (tickets, audio headphones and etc ) are not refundable. Booking an excursion (a service), the Customer agrees that they are non-refundable.

In case of cancellation less than 3 hour before the start of the service: no refund.

-       5.6 The tips/gratuities are voluntary rewards and they are not included in the prices.

-       5.7 Deleting an account without prior regularization of the balance entails a complete loss of all conventional units on the balance. The user can delete an account by sending a message to: support@guideevent.com. The site may store certain information about the user in accordance with the requirements of the law or for legitimate business purposes.

-       5.8 Payment processing and a payment schedule are established and implemented according to the schedule time. The Company reserves the right to modify and amend all payments and cash outflows. The change notifications are sent to Users.

-       5.9 Upon an individual request all payments to the User can be made at any time, taking into account all reimbursement operations.

-       5.10 Refunds confirmed by the Company are effected within 1 - 15 business days to an available and registered payment account.

6. Liability Disclaimer

-       6.1 The Company disclaims any representations or warranties express, implied or statutory, not explicitly stated in these Terms and Conditions, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, the Company makes no representations, warranties, or guarantees regarding the reliability, timeliness, quality, suitability or availability of services. The company does not guarantee the quality, suitability, safety or capabilities of specialists. The user agrees with the possible risks associated with the use of services to the maximum extent that is required by applicable law.

-       6.2 The Company is not liable for indirect, incidental, unforeseen, actual, punitive or consequential damages including lost profits, lost data, personal injury or property damage related to the services or otherwise caused by the use of the services. The Company is not liable for any loss, liability or damage resulting from: use of the services or users actions in relation to the services, or your inability to access or use the services; or any transaction or relationship between you and any contractor, even if the company was warned of the possibility of such losses.

-       6.3 The company is not liable for any delay in the service delivery or for the inability to provide services for reasons that are beyond the reasonable control of the company. You acknowledge that The Specialists providing the services requested by certain firms may not have professional license or permit. Limitations and disclaimer in this section 6 are not intended to lim it the liability or change user's rights as a consumer, that cannot be excluded under applicable law.

-       6.4 The user agrees to indemnify losses, damages and expenses (including legal fees) and release the company and its officers, directors, employees and agents from any claims, resulting from or arising in connection with ...

·          usage of a particular product or service

·          violation of any provisions of these Terms of Service

·          usage of your User content by the Company

·          violation of the rights of any third party, including the rights of Specialists by the user

-       6.5. This agreement was written in Russian and subsequently translated into other languages. The accuracy of subsequent translations cannot be guaranteed. In case of discrepancies between the different versions, the Russian version has priority.

7. Privacy Policy

-       7.1. The privacy policy applies to individuals using Guide Event services worldwide.

-       7.2 Personal information provided by Users (Specialists, Customers) are used only for:

·          The provision, maintenance and improvement of the Services and the development of protective equipment as part of the service

·          Carrying out internal operations, preventing fraud and abuse, eliminating software errors and technical failures, conducting data analysis, testing and research, as well as for monitoring and analysis.

·          Sending messages and facilitating communication within the framework of a particular service (invitations, recommendations, promotions, contests, practical information, etc.).

-       7.3. The Website may provide any necessary information (including personal information), if there is a complaint, dispute or conflict, which may include an accident involving you and a third party, and if such information or data is necessary to resolve a disagreement, dispute or conflict.

-      7.4. The Website can provide any necessary information (including personal information) to law enforcement officers, public authorities and other third parties if we are sure that user's actions do not comply with The Terms of Service, as well as to protect the rights, property or safety of the Website and other third parties.

-       7.5. The Website may provide any necessary information (including personal information) in connection with or in the course of negotiations for a merger, acquisition of assets, consolidation or restructuring, financing or acquisition of all or any part of the business by another company.

-       7.6. The Website does not bear any responsibility for the data posted by the User (Specialist or Customer) under the heading “public”. Data, comments, articles will be available in whole or in part to all Users.

-       7.7. The User can edit his account data at any time. The user can delete an account by sending a message to: support@guideevent.com. The site may store certain information about the user in accordance with the requirements of the law or for legitimate business purposes.

-       7.8. The Website may request permission to receive information about your exact location from your device through the permission system used by your mobile operating system.

-       7.9. The Website may request permission to collect and synchronize contact data from your device with our application through the permission system used by your mobile operating system.

-       7.10. For any question regarding this Privacy Policy please email to prive@guideevent.com

8. Contacts

-       8.1.   The owner of the Website www.guideevent.com , the logotype and the is the legal entity SAS Guide Event- the registration number 830 551 438

-       8.2.   Address: 6 rue Andre Messager, 92500 Rueil-Malmaison.

Phone: +33 7 66 17 04 17

email: contact@guideevent.com


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