FAQ
- Log in / Sign up to your account. Registration on the site is free of charge.
- Choose the desired excursion (service) using the proposed search options
- Book. Enter the number of people and choose the method of payment. Pay using our secure payment system and receive your confirmation by e-mail.
- A group excursion (service) is reserved for all users. The number of people in a group is limited.
- An individual excursion (service). Only the first user who booked this service will receive a confirmation.
- Services of a guide (photographer, courier, driver). The base price is fixed and the same for all users (discounts and commissions are calculated based on the base price).
- All extra charges (tickets, audio guide and additional payments) that the guide (photographer, courier, driver) considers necessary are calculated for each adult and added to the total cost. If the excursion (service) is canceled, additional payments are not refundable
- Sorry, it’s not possible. Prepayment is a confirmation of your reservation
- Sorry, it's not possible
- Using GuideEvent.com - you can book several services from any specialist you like. The absence of a shopping basket allows you to start booking a tour or service immediately in real-time mode.
- You can pay for your excursion (service) using all available payment methods - credit cards Visa, MasterCard, etc. And you can also pay with bonus units (if any exists on the user's virtual account).
- In some cases, alternative payment options are considered. The user service support is always available throughout your vacation contact@guideevent.com
- Children under 3 years old are included free of charge. For children 4-12 years old we propose 50% discount. All extra charges (tickets, audio guide and additional payments) will be indicated in the excursion (service) description
- Booking confirmation is an instant and is done in real-time mode. The user makes the full payment for the selected service, thereby confirming the instant booking. You will receive your confirmation by e-mail.
- The user agrees to respect the terms and conditions when using thematic services and has to:
• Present at the meeting point 5 minutes before the start
• Find independently the notified meeting point
• Accept the presence in the group of parties regardless of religious, social and other characteristics (group service).
• Respect simple rules of mutual respect.
- And the user is fully responsible for any violation of these conditions
- Sorry, according to the Terms and Conditions that you have accepted, if you are late, the cost of your booking is not refundable.
- if you arrive earlier, please make sure that you are at the meeting point indicated in your booking confirmation.
- Report your presence to the guide as soon as you find it
- You can cancel the booked tour (service) no later than 4 hours before the agreed start time of the service. In this case, the cost of your booked service will be fully refunded.
- If you cancel the service less than 4 hours before the start - the cost of the service will not be refunded.
- All extra charges (tickets, audio guide and additional payments) are not refundable. When booking an excursion (service), the user accepts that they are not refundable.
- It’s not possible to change the date of a booked tour (service). But you can cancel the tour (service) no later than 4 hours before the agreed start time of the service. In this case, the cost of your booked service will be fully refunded.
- All extra charges (tickets, audio guide and additional payments) are not refundable. When booking an excursion (service), the user accepts that they are not refundable.
- You will receive an email confirmation of cancellation. Please check your mailbox including "Spam" folder. If you do not receive a confirmation, please contact support service contact@guideevent.com
- If you cancel the booked tour (service) no later than 4 hours before the agreed start time of the service. In this case, the cost of your booked service will be fully refunded.
- All extra charges (tickets, audio guide and additional payments) are not refundable. When booking an excursion (service), the user accepts that they are not refundable.
- For security and control, we insist that the owner of the credit card must be the owner of the account. Our local provider may ask the user to sign the voucher and confirm the signature. You must also provide an identity card.
- You can find it in your account dashboard on the site GuideEvent.com. To log in you have to use your email and password specified during the registration process.
- Before the start of the service, you can contact only the GuideEvent support service. The user service support is always available throughout your vacation contact@guideevent.com
- At the request of the guide (photographer, accompanying, driver) you have to show the booking confirmation.
- The user can edit his account data at any time. You can delete your account by sending a message to: support@guideevent.com. The site may store certain information about you in accordance with the requirements of the law or for legitimate business purposes.
- Any registered user on the site may become the owner of the promotional code.
- Get a 5% cash back from all excursion (service) you purchased online
- Give a 5% discount on all excursions (services) for all potential users of the site
- Get 5% cash back / commission on all excursions (services) purchased online by any user with your promotional code.
- Any user registered on the site can use bonus units purchasing excursions (services)
- You can activate your promotional code by sending an activation request from your personal account. In special cases, the administration has the right to refuse activation of the promotional code
- Only legal entities can request transfer of bonus units to their bank account. Contact: compta-01@guideevent.com
- Using your promo-code you can receive a 5% discount coupled with 5% cash back on your virtual account. Your virtual account you can find in your account dashboard on the site GuideEvent.com.